At Mama Kisses we embrace a gender-neutral approach for our collection of baby gifts & essentials by handpicking beautiful products that are unisex, gentle and natural.
Free Gift Wrap Service
We provide free gift wrapping service so you can send our beautiful products directly to your loved ones with a personal note. Read more here.
What is a swaddle?
Swaddling is a known and common method of wrapping your baby in a specific way to mimic what it would have felt in the womb. Swaddling helps to comfort and stop babies that are unsettled. By swaddling your baby it recreates a safe and snug place for your baby. Read more on what is swaddling?
How to Swaddle?
Read our step by step guide on how to swaddle here.
What is Organic Natural Colour Cotton?
Our eco-friendly organic range of baby clothes uses Organic Natural Colour Cotton. Read more about ONCC here.
Why do we prefer natural materials like cotton and bamboo?
At Mama Kisses we care about what our products are made of, especially items that directly touch a baby’s skin. We focus on sourcing items in either cotton or bamboo because these natural materials are soft and breathable. And we choose organic materials where possible.
Please note: When buying online, due to the light and colour settings of different computer and mobile device screens, the actual color of the product can be slightly different from the color viewed on your screen.
More questions? Try our FAQ
How much is shipping?
We offer Australia wide standard shipping for FREE on all orders over $75 (excluding shipping costs). For orders under this amount the shipping fee is a flat rate of $8.95.
What are the impacts of COVID-19 on shipping?
We are working to have orders processed and shipped as quickly as possible however, there are some unexpected delays due to COVID-19 and the increased demand for shipping services. Here is more information from Australia Post about parcel service impacts.
This will not affect all orders, however we currently recommend allowing more time than usual for your delivery. We thank you for your patience.
When will you ship my order?
Orders will be processed within 1-3 business days. In rare cases, during busy sales periods there may be some delays so please allow some extra shipping time during these periods.
When will my delivery arrive?
Delivery within the Australia's metro area is estimated to take 2 - 6 business days after order is processed. For rural/remote areas, it is estimated that it will take 6 - 9 business days after the order is processed.
If your order has more than 1 item the items may come from different suppliers so you may receive multiple deliveries for your order. Please note that delays can sometimes occur outside of our control....we do wish we could snap our fingers and have them in your hand!
Where is Mama Kisses located?
We are based in Sydney and most of our products will ship from Sydney using Sendle courier service or Australia Post, with the exception of a few products within the Bedding and Sheets range which ships directly from our supplier in VIC and WA.
Where do you ship?
We currently only ship within Australia and NZ for certain products. If you like one of our products and live outside of Australia please contact us and we can arrange a special delivery for you.
Please note we are unable to ship Baby Bassinet and Sleep Nest to P.O. Boxes, Parcel Lockers, Locked Bags and some remote locations such as Norfolk Island, Christmas Island, Thursday Island and other remote locations. If unsure please contact us.
Do you offer express shipping?
In most cases, yes we can! Please get in contact with us and we will get back to you asap to arrange your special parcel!
Received a faulty or defective item?
We're really sorry to hear this! In the unlikely event that you received a faulty item, please get in touch with us and we'll get this sorted for you.
Let's face it returns can be a bit of a nuisance. You've order something, and now you've got to send it back. Well we want to make this as seamless as possible so simply send us an email with your order number, date of purchase, and full name, photos and description of item to arrange a replacement or refund.
Change of Mind
So you’ve changed your mind? Or the person receiving your gift doesn't love it? It's ok, we get it. We are happy to provide a Credit Note under the following conditions:
View the Mama Kisses Return Policy and procedures.