At Mama Kisses we embrace a gender-neutral approach for our collection of baby gifts & essentials by handpicking beautiful products that are unisex, gentle and natural.
Why do we prefer natural materials like cotton and bamboo?
At Mama Kisses we care about what our products are made of, especially items that directly touch a baby’s skin. We focus on sourcing items in either cotton or bamboo because these natural materials are soft and breathable. And we choose organic materials where possible.
What is a swaddle?
Swaddling is a known and common method of wrapping your baby in a specific way to mimic what it would have felt in the womb. Swaddling helps to comfort and stop babies that are unsettled. By swaddling your baby it recreates a safe and snug place for your baby. Read more on what is swaddling?
How to Swaddle?
Read our step by step guide on how to swaddle here.
What is Organic Natural Colour Cotton?
Our eco-friendly organic range of baby clothes uses Organic Natural Colour Cotton. Read more about ONCC here.
Please note: When buying online, due to the light and colour settings of different computer and mobile device screens, the actual color of the product can be slightly different from the color viewed on your screen.
More questions? Try our FAQ
How much is shipping?
We offer Australia wide standard shipping for FREE on all orders over $50 (excluding shipping costs). For orders under this amount the shipping fee is a flat rate of $8.95.
What are the impacts of COVID-19 on shipping?
We are working to have orders processed and shipped as quickly as possible however, there are some delays due to COVID-19 and the increased demand for shipping services. Here is more information from Australia Post about parcel service impacts.
This will not affect all orders, however we currently recommend allowing more time than usual for your delivery. We thank you for your patience.
When will you ship my order?
Orders will be processed within 1-3 business days. However, during busy sales periods there may be some delays so please allow some extra shipping time during these periods.
When will my delivery arrive?
We've sourced our beautiful product range from numerous suppliers locally and globally, so delivery within the Australia's metro area is estimated to take 2 - 6 business days after order is processed. For rural/remote areas, it is estimated that it will take 6 - 9 business days after the order is processed.
If your order has more than 1 item the items may come from different suppliers so you may receive multiple deliveries for your order. Please note that delays can sometimes occur outside of our control....we do wish we could snap our fingers and have them in your hand!
Where do you ship?
We currently only ship to residential and business addresses within Australia. However, we are unable to ship to P.O. Boxes, Parcel Lockers, Locked Bags and some remote locations such as Norfolk Island, Christmas Island, Thursday Island and other remote locations.
If you like one of our products and live outside of Australia please get in contact and we can see if we can arrange a special delivery for you.
Do you offer express shipping?
At this stage, unfortunately we do not offer this service.
Received a faulty or defective item?
We're really sorry to hear this! In the unlikely event that you received a faulty item, please get in touch with us and we'll get this sorted for you.
Let's face it returns can be a bit of a nuisance. You've order something, and now you've got to send it back. Well we want to make this as seamless as possible so simply send us an email with your order number, date of purchase, and full name, photos and description of item to arrange a replacement or refund.
Change of Mind
So you’ve changed your mind? Or the person receiving your gift doesn't love it? It's ok, we get it. We are happy to provide a Credit Note under the following conditions:
View the Mama Kisses Return Policy and procedures.